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About Us
The Sutlers Stores was formed in 1998 and has over 11,000 clients worldwide. We are proud to include the majority of the world's leading re-enactors as customers. Additionally we have worked on some of the largest period films, stage shows and television programmes. We regularly make complete costumes for display in leading museums around the world. See our corporate clients section for more information. The Sutlers Stores are completely dedicated to your total satisfaction. Please Call us on our new phone number +44 1202 711 660 or email us at sales@sutlers.co.uk.
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Making A Purchase
Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. We accept credit card payment. We accept Visa, Mastercard, Switch and Solo. We can You may send your credit card information via phone, fax, snail mail or over the Internet. We must warn you that we are a British company, based in the UKand our system only allows us to charge in £ sterling. This means that you will be charged the £ Sterling equivalent to the $ Dollar price shown on the site. We cannot be held responsible for the fluctuation in the exchange rate. It is also possible that you will be charged a surcharge for the currency exchange. We are sorry if this happens but this is not our responsibility. Stock items are dispatched immediately except for cheque payments which must clear before goods can be shipped. Tailoring and any out of stock items are usually sent within six to twelve weeks of receipt of order, please note there can be delays during the peak re-enactment season. . |
Shipping And Handling
Post and packing to the USA is calculated with each order. |
Delivery Schedule
The majority of our sutlery products are available from stock, occasionally we run out of some items but this is usually only a temporary situation. We keep stocks of many of the Confederate Depot Jackets and also Federal Sack Coats, shirts and trouser for both in the standard Army sizes of the time. Clothing items that have to be made vary in delivery time from 6 weeks for some simple items to 12 weeks for complicated items. The majority of our clothing is made to order and therefore qualifies as a 'Special Order' under our returns policy. 'Special Orders' do not qualify for a refund but every effort will be made to ensure your satisfaction with your purchase, in the unlikely event that despite our best efforts you are still not satisfied with your 'Special Order' we will at our discretion offer you a credit note to the value less a 10% restocking charge.. |
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.. |
Tax Charges
This site is designed for use by customers based in North America. If you live outside of these areas please go to our UK site www.sutlers.co.uk.. |
Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. If your computer is using Windows XP with Internet Explorer 6.0 the inbuilt encryption will not work. Please place your order by either telephone, fax, or regular mail.. |
Guarantee
We guarantee your satisfaction. All products (except Special Orders) are covered by our 'No-Quibble' money-back guarantee. If for any reason you are unhappy with what you receive, then simply return it to us in the condition you received it and we will refund your money or replace the product (whichever you prefer).. |
Reaching Us
If you need to reach us, please either email us on sales@sutlers.co.uk, or write to us at The Sutlers Stores 35 Wessex Trade Centre, Old Wareham Road, Parkstone, Poole. Dorset. BH12 3PG. Tel: +44 1202 - 711660 Fax: +44 800 0664 703.
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Privacy Policy
The Sutlers Stores do not disclose buyers information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes. |
Returns Policy
Warranty - All products (except Special Orders) are covered by our 'No-Quibble' money back guarantee, if for any reason you are unhappy with what you receive then simply inform us within 7 days. We can then discuss whether to exchange the item, or if necessary offer you a credit note or refund you the cost of the item and the postage. Please note we do not pay return shipping costs. The item must be returned in the condition you received it for us to be able to refund you. 'Special Orders' do not qualify for a refund but every effort will be made to ensure your satisfaction with your purchase, in the unlikely event that despite our best efforts you are still not satisfied with your 'Special Order' we will at our discretion offer you a credit note. Please note the majority of our clothing is made to your specific order requirements (bespoke) and therefore qualifies as a 'Special Order' under our returns policy. . |
Remittance Terms
Thank you for ordering from The Sutlers Stores. We hope that you are entirely satisfied with the items that you have ordered. If however you are not and this is not you must inform us within 7 days of recieving your order. We can then discuss whether to exchange the item, or if necessary offer you a credit note or refund you the cost of the item and the postage. Please note we do not pay return shipping costs, unless the item is faulty. Sutlers Stores is a trading name of Westhill Studios Ltd. |
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